Refund policy
Return & Refund Policy
We want your experience with eBeautik Official to be straightforward. If you need to return an eligible product, please review the requirements below.
30-Day Return Period
Eligible returns may be requested within 30 days of delivery.
Items must generally be unused, in their original condition, and returned with the original packaging and included accessories or documentation where applicable.
Beauty and Makeup Products
Because many beauty and makeup products are personal-use items, products that have been opened or used may not be eligible for return for hygiene reasons.
This restriction does not prevent us from addressing products that arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number, a brief description of the issue, and clear photographs when appropriate so we can review the matter efficiently.
How to Start a Return
Contact our customer support team before sending any item back. We will review the request and provide return instructions when the item qualifies.
Please do not send a return to the business address without receiving return instructions from our support team.
Return Shipping
For standard eligible returns, the customer is responsible for return shipping costs unless the return is due to an item arriving damaged, defective, or incorrect.
Refunds
Once an approved return has been received and reviewed, we will process the applicable refund.
Approved refunds are generally issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.
Items That Cannot Be Returned
Certain products may not qualify for return, including opened or used beauty and makeup products where hygiene considerations apply, personalized items, and other products specifically identified as non-returnable on their product page.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We can generally cancel orders before they are fulfilled, but cancellation cannot be guaranteed after fulfillment or shipment.
Contact Us
Email: support@ebeautik.net
Phone: +1 (407) 555-0168
Hours: Monday–Friday, 9:00 AM–5:00 PM ET